Dimwits, Ramblers and Jerks: How to Overcome Challenging People and Influence Anyone
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Does it seem at times you would achieve better results for your clients if your efforts weren’t frustrated by some of the people you have to work with? Whether aggressive opposing counsel or clients who talk on and on, this program will give you fresh approaches to work more effectively with anyone. Legal knowledge is important, but the most effective lawyers know how to influence and gain cooperation, even with challenging people, in order to get the job done.
Speaker: Brian Hammer
Course Content
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Why Clients May Ramble and Lawyers Can Be Jerks
When needs are not being met, people can become caricatures of themselves … dimwits, ramblers and jerks. This section will teach you how to shift the dynamics to minimize aggravating behavior and maintain productive working relationships. |
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Reducing Tension
Some lawyers easily diffuse tension, while others contribute to escalation. This section illustrates how to lead conversations without dominating, give feedback and facilitate constructive dialogue. |
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Break |
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Choice Points in Challenging Moments
Recognizing the moment when a conversation might go bad is a key to maintaining productive working relationships. Learn to anticipate these moments, and make choices that keep the dialogue moving in a positive direction. |
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Expansive Resolutions
Positional bargaining and acrimony often shut down creative thought and preclude expansive solutions. Learn a three-part negotiation model that enables the discovery of a wider variety of options and more satisfying resolutions. |
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Adjourn |
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