The Trusted Lawyer
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Tools to Improve Professional Relationships, Increase Influence and Achieve Better Results for Clients
Illustrated with colorful examples and anecdotes, this program examines the effects of a lawyer's credibility and trust on their ability to win arguments and influence people. Discover the consequences of unintentional communication, and become better equipped to meet your clients' objectives.
Speaker: Brian Hammer
Course Content
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The Consequences of Unintentional Communication
No time to return phone calls or give full attention to the person you are with? Understand what that says to clients and how to minimize the consequences of unintentional communication. |
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The Basis of Influence
Lawyers attempt to exert influence in just about every aspect of their practice. Learn how to win over decision-makers and potential clients, and increase success with other lawyers and staff. |
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Improving Client Satisfaction and Maintaining Trust
Blame, justification and excuses diminish trust. Understand what clients most want and how to give it to them even when you have to deliver bad news. |
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Break |
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Communicating with Clients and Getting Your Work Done
A lawyer’s life can be stressful with a lot of time pressure. Learn strategies to meet clients and others’ needs, minimize stress and get your tasks completed. |
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Adjourn |
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