14331433 The Satisfied Client
The Law offices of J. Vincent Perryman
901-347-0647
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Midsouth Attorneys > Upcoming Continuing Legal Education Sessions > The Satisfied Client

The Satisfied Client

4/15/2016
8:30 AM - 4:30 PM
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How to Effectively Manage Clients and Meet Their Needs

The attorney-client relationship is fundamental to the success of your practice. This program teaches unique tools to deliver outstanding service and achieve exceptional results for your clients. Examining the attorney-client relationship from retention to satisfactory conclusion, this program will give you new skills to meet both your clients substantive and relational needs and leave you with highly satisfied clients.

Speaker: Brian Hammer

Course Content:

8:00   Registration (breakfast in some cities)
8:30 - 9:00  

The Components of Client Satisfaction 
The first meeting is critical. Enhance your ability to solidify the relationship so clients feel you are the best person to help them achieve their objectives.
9:00 – 10:00   Clearly Define and Meet Client Needs and Objectives
Learn how to construct a "Needs Map" that will help you identify and meet your clients' needs, and align your words and actions to satisfy your clients and achieve the highest standards of professionalism.

 
10:00- 10:15   Break
10:15 – 11:15   Expanding Competency with Clients 
Some fundamentally trustworthy lawyers act in ways that clients perceive as untrustworthy. Perceived trust is essential; this section gives lawyers important perspectives on demonstrating and building this critical asset.

 
11:15 – 12:15   The Difference Between Good and Great Lawyering
Acrimony is a waste of time and energy. Discover how to redirect aggressive or contentious behavior from clients (and opposing counsel), stay on track, and achieve exceptional results.

 
12:15- 1:15   Lunch (on your own)
1:15 - 2:45   The Attorney and Counselor At Law
Learn effective skills for counseling clients when stress and emotions are high. Discover how to apply these same skills to overcome negotiation standstill and aggressive/disruptive behaviors by opposing counsel.

 
2:45 - 3:00   Break
3:00 - 3:45   Re-framing Difficult Concepts and Situations
Develop flexibility in approaching issues from multiple vantage points, and learn an effective reframing and negotiation model that helps to uncover creative solutions for dead-end problems

 
3:45 - 4:30   Making Persuasive Requests
The successful attorney depends on having a high degree of influence and persuasion. Learn to construct requests that will result in greater cooperation and positive responses with clients, counsel, staff and others.
4:30   Adjourn
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Upcoming Continuing Legal Education Sessions
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super lawyers badge Avvo tax badge Avvo probate badge Avvo estate planning badge The Law Offices of J. Vincent Perryman
4719 Spottswood, Memphis, TN 38117
Ph: 901-347-0647
Fx: 901-255-0745

Providing legal services for Memphis Tennessee and surrounding areas.
Memphis lawyer and Memphis attorney services.
Disclaimer: Use of this website does not create an attorney-client relationship.
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