Needs Mapping: A Powerful Tool to Improve Working Relationships
10/29/2015 9:30 AM - 11:30 AM Website
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This program defines needs mapping, a tool used by successful lawyers to clarify the full range of their clients' needs and objectives. Using this tool helps reduce defensive posturing and increases cooperation and the discovery of creative solutions.
Speaker: Brian Hammer
Course Content
| 9:30-10:30am |
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What is a Needs Map?
Lawyers often wrongfully assume they understand their clients' objectives, only to discover in the end that the client is dissatisfied with what the lawyer thought was a good result. Learn how to conduct an initial interview that results in a comprehensive list of needs and objectives and how this facilitates a greater likelihood of successful resolution. |
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| 10:30-11:30am |
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Exercises in Developing a Needs Map
After understanding the efficacy of a needs map, participants will employ this tool in a variety of hypothetical examples. Through this practice, lawyers become more comfortable with the tool, and experience its benefits. |
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