Managing Client Expectations: Strategies to Establish Trust and Define Reasonable Objectives
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Unmet expectations are a primary cause of client dissatisfaction. This program demonstrates a proactive strategy that will help you define—and more easily exceed—the full range of your clients' expectations.
Speaker: Brian Hammer
Course Content
| 9:30-10:30am |
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What Clients Expect
This section teaches lawyers a proactive process for clarifying and negotiating reasonable client expectations up front. Lawyers will learn how to discover both substantive and professional expectations in the attorney-client relationship. |
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| 10:30-11:30am |
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Establishing Client Guidelines
Develop an interview process that creates opportunity for clients to express the full range of their needs and concerns. Doing this results in increased cooperation, efficiency and client satisfaction. |
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