Client Control: Strategies for Managing Challenging Client Behavior in Legal Practice
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Unpredictable, irrational, and impulsive behaviors from clients lead to significant practical challenges for legal practice. The consequences often include attorney burnout, increased liability, and hours spent on non-billable client management tasks. This presentation offers psychological explanations for understanding problematic client behaviors, including unrealistic expectations, oscillating between loving and hating one's attorney, difficulty comprehending complex legal issues, and an inability to follow attorney direction at critical moments. By drawing on the psychological literature on cognitive functioning, personality, trauma, and relationship patterns, it will review well informed strategies to manage challenging client interactions and effectively screen potential clients.
Speaker: Teo Ernst |
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